Patient & Visitor

The Patient/Parent/Guardian has the following responsibilities:

• Ask questions about specific problems and request information when you do not understand your illness or treatment.
• Provide accurate and complete medical information (including present medications) to physician and other caregivers.
• Provide the hospital with a copy of your written advance directive if you have one.
• Consider the rights of all hospital personnel and other patients and ensure that your visitors are considerate in the control of noise, limiting number of visitors, and abstaining from smoking.
• Respect hospital property and the property of other patients.
• Follow all hospital policies affecting patient care and conduct.
• Provide necessary information to ensure processing of hospital bill and make payment arrangements when necessary.
• Participate and follow your treatment plan and instructions, and to accept consequences of not following instructions.

Customer Service Awareness

Do you have questions, concerns, compliments, problems, or suggestions? Ask to speak to our Patient Care Representative, by calling 304.256.4100.

Hospital Visitation

Raleigh General Hospital recognizes the important role visitation by family/friends and rest play to promote patients' speedy return to health. Therefore, Raleigh General Hospital allows a family member, friend, or other individual to be present with the patient for emotional support during the course of the hospital. Visiting hours for Raleigh General Hospital are to be observed as following in order to accommodate the varied needs of our patients. Please note the front lobby doors close at 8pm. Anyone entering outside lobby hours will need to enter through the Emergency Department.

6:00 AM - 9:00 PM DAILY

Children under ten (10) years of age not permitted. Exceptions to the general visiting hours and sibling visitation policy shall be determined on a case by case basis by the unit manager and or a member of the senior administrative team.

Staff will inform each patient (or support persons, where appropriate) of the right, to receive the visitors whom he or she designates, including but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend. Staff will inform each patient (or support persons) of their right to withdraw or deny such consent at any time.

Staff will inform each patient (or support persons, where appropriate) the hospital shall not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability

Anyone requesting to stay outside of the regular visiting hours will need approval from the unit charge nurse. Security will also ask visitors to leave the building at the end of visiting hours as they round and encounter such individuals.

If a patient presents to the Security desk requesting to visit outside the normal visiting hours Security will contact the unit charge nurse for permission to allow this.